hhbb Privacy Policy

Personal Identification Information

At the time of account registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• National ID or passport number (when identity verification is required)
• Current address

Financial and Transaction Information

To manage deposit and withdrawal processes, we collect:

• Payment method details (bKash, Nagad, Rocket, Upay, bank account number)
• Transaction history and amounts
• Dates and times of deposits and withdrawals

Technical and Usage Information

Some information is collected automatically while using the platform:

• IP address and device information
• Browser type and operating system
• Page visit history and duration
• Cookie and session data
• Referral source (where you came from when you visited our site)

Primary Purposes of Use

• Account Management: To create, verify, and manage your account.
• Service Delivery: To ensure access to games, betting, transactions, and other platform features.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity Verification: To prevent fraud and comply with Anti-Money Laundering (AML) guidelines.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Security: To detect and prevent unauthorized access, fraud, and suspicious activity.

Secondary Purposes of Use

• Service Improvement: Analyzing usage data to improve the platform experience.
• Personalized Offers: Sending relevant promotions and bonus offers based on your preferences (you can turn this off if you wish).
• Technical Maintenance: Monitoring system performance and resolving errors.
• Legal Obligations: When required to comply with applicable laws and regulations.

Technical Security Measures

• SSL Encryption: Our website uses 128/256-bit SSL (Secure Socket Layer) encryption, which keeps all data transfers between you and our servers secure.
• Data Encryption: Stored sensitive information is kept in an encrypted format.
• Firewall and Intrusion Detection: Advanced security measures are maintained to prevent unauthorized access.
• Two-Factor Authentication (2FA): Two-step authentication is available to protect your account.
• Regular Security Audits: Our systems undergo regular third-party security reviews.

Organizational Security Measures

• Only authorized staff may view your information, and only to the extent necessary.
• All staff are bound by confidentiality agreements and trained in data protection.
• Logs of access to information are maintained and reviewed regularly.

Legitimate Reasons for Sharing Information

• Payment Processors: To complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity Verification Agencies: To complete the KYC (Know Your Customer) process.
• IT Service Providers: For server hosting, cloud storage, and technical services — all of whom are bound by strict confidentiality agreements.
• Legal Authorities: In the case of court orders, legal proceedings, or valid requests from government agencies.
• Fraud Prevention: Sharing necessary information with regulatory bodies to prevent fraud and money laundering.

What We Will Never Do

• Sell your information to advertising companies.
• Transfer information to irrelevant third parties without your consent.
• Use your financial information beyond what is needed for transaction-related purposes.

Types of Cookies and Their Purpose

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be turned off.
• Functionality Cookies: To remember your preferred language and settings.
• Analytical Cookies: To understand which parts of the platform are used most — this information is anonymous and aggregated.

Retention Policy

• Active Account Data: Retained for as long as the account remains active.
• Closed Account Data: Even after an account is closed, the minimum necessary information may be retained for a set period due to legal obligations.
• Transaction Records: Retained for the long term in compliance with financial regulations.
• Marketing Data: Removed from the marketing list as soon as you withdraw your consent.

Right to Access Information

You may ask what information hhbb holds about you. We will provide a copy of your stored information upon your request.

Right to Correct Information

If any information in your account is incorrect or incomplete, you may request a correction. After appropriate verification, we will update it.

Right to Delete Information

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations or ongoing dispute resolution.

Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, click the "Unsubscribe" link in the email or contact the support team.

Right to Restrict Processing

You may object to your information being used for specific purposes, particularly where the basis for using your information is your consent.

Age Verification System

• Date of birth is verified at the time of account registration.
• In cases of doubt, re-verification may be carried out via national ID or passport.
• Information about any person under 21 is not knowingly collected.
• If it becomes known that an account is being operated by a person under 21, it will be immediately closed and the associated information will be deleted.

Our Commitment Regarding Changes

• We will notify you by email or through the platform about any significant changes.
• The "Last Updated" date on this page will always be kept current.
• If you continue to use the platform after changes are made, you will be considered to have consented to the new policy.
• Previous versions of the policy will be provided upon request.